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3. Experience Mapping/02. Building an experience map.f4v 8.3 MB
3. Experience Mapping/01. Experience maps depict user interactions.f4v 6.34 MB
0. Introduction/01. Welcome.f4v 5.55 MB
4. Actionable Data/01. Knowing the pain points.f4v 4.95 MB
3. Experience Mapping/03. Creating a successful experience map.f4v 4.75 MB
1. Data Analysis in the User-Centered Design (UCD) Process/01. Getting data to analyze.f4v 4.33 MB
2. Gathering User Data/03. Gathering the information.f4v 4.2 MB
4. Actionable Data/03. Understanding metrics.f4v 4.08 MB
2. Gathering User Data/01. Observing users.f4v 4.01 MB
4. Actionable Data/02. Setting goals.f4v 3.34 MB
5. Conclusion/01. Rich user data in an actionable format.f4v 3.26 MB
2. Gathering User Data/02. Understanding good observation techniques.f4v 3.18 MB
1. Data Analysis in the User-Centered Design (UCD) Process/02. Turning observations into actionable data.f4v 2.31 MB
1. Data Analysis in the User-Centered Design (UCD) Process/03. Data. The key to user-centered designs.f4v 1.93 MB
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